Patient Experience Is your hospital in need of a better Patient Experience? TVC is here to help! The experts at TVC will transform your hospital into hospitality. With our exclusive patient experience strategy program, your hospital will be reaching HCAHPS scores that you never believed possible. Learn More
Better Patient Experience Patient Experience makes a BIG IMPACT TVC provides a full range of specialized programs to completely overhaul your patient experience to improve outcomes, length-of-stay and HCAHPS scores. A Better Patient Experience from your hospital for the patient's entire continuum of care! Find Out How
Improve Patient Experience TVC is here to help your hospital Bring The Patient Experience To Life! Learn More
Improve HCAHPS Scores TVC provides you the tools to Improve HCAHPS! TVC will equip you with the means to receive above-average HCAHPS survey scores that will really make you stand out from the competition. Our pre-op and discharge videos / brochures have made a huge difference in patient care experience for our clients. Click the link below and find out how to Improve HCAHPS! Improve HCAHPS

When it's time for a better patient experience, TVC can help!TVC has been helping hospitals stand out from their competition for over 20 years!

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Patient Experience Video

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  • Assess

    Determine personnel needs of floor. Determine HCAHPS starting point. Select unit for pilot. Set a goal for next quarter's score comparison.

  • Recruit

    Prepare recruiting campaign to find Patient Experience Specialists. Prepare job descriptions. Define team uniform. Provide budget and implementation timeline.

  • Train

    Conduct training for selected PES. Explain job tools and requirements. Review all support materials. Educate on HIPPA and customer service basics. Test PES and certify.

  • Implement

    Shadow PES on floor for a day. Help with additional training needs. Provide branded collaterals and PES tools. Meet with Head of Department to evaluate success and needs to improve.

  • Evaluate

    Evaluate change in HCAHPS score from previous quarter. Discuss further training needs. Evaluate training success or failure. Implement plan to add additional floors and more training.

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